Terms, delivery & returns

All About Abstract supplies framed canvas prints as described on each product page. Please check your chosen artwork, size, orientation and frame finish before ordering. Room images are styling illustrations; use the stated measurements when checking fit.

Colours may appear slightly different across screens and in different lighting. Minor variations in printed colour and hand-finished framing may occur, but your order must still reasonably match its description.

Dark Wood Style and Light Wood Style describe wood-effect finishes; they do not indicate oak frames.

Prices are in South African rand. Your order total, including any applicable taxes and delivery charges, is shown before payment.

Production begins once payment has cleared and any required order details have been confirmed. If we cannot fulfil your order, we will contact you promptly and refund the unavailable items. We will not substitute an artwork or frame without your agreement.

Artwork is made to order in Cape Town and is normally ready for dispatch or collection within 7–10 working days after payment and order confirmation. Working days exclude weekends and South African public holidays.

This is production time; courier transit time is additional. If a significant delay arises, we will let you know. Please contact us before ordering if you need an artwork for a particular date. Your statutory rights concerning late or failed delivery remain unaffected.

Delivery is free to major South African centres on all framed artwork. Subsidised delivery rates apply to outlying areas and are calculated at checkout before you pay.

Please provide an accurate delivery address and contact number, and ensure someone can receive the order. Reasonable additional delivery costs caused by an incorrect address or a missed agreed delivery may be charged, with prior notice.

We remain responsible for the artwork during delivery arranged by us until it is delivered to you or your nominated recipient.

Collection by arrangement is free. We operate as an online studio and do not have a walk-in shop. Please wait for confirmation that your order is ready before arranging collection.

Contact us as soon as possible if you need to change or cancel an order. We will try to accommodate changes before production begins. Any agreed change to price or timing will be confirmed before we proceed.

For standard catalogue purchases made online, you may notify us in writing that you wish to cancel within seven days of receiving the goods. You pay only the direct return-delivery cost; no cancellation or restocking fee applies to this cooling-off return. We will refund the purchase payment within 30 days of cancellation.

Please contact us for return arrangements and package the artwork carefully to prevent damage.

For genuinely personalised or bespoke orders—such as a customer-supplied image or a non-standard size made specifically to your instructions—the statutory cooling-off exception may apply. We will identify such orders before purchase. Where that exception applies, we do not offer change-of-mind returns, and cancellation after production begins is subject to agreement.

This does not limit your rights where goods are defective, damaged or incorrectly supplied. Outside applicable statutory rights, additional change-of-mind returns are at our discretion.

Please inspect your artwork promptly after delivery. For visible transit damage or an incorrect item, contact us preferably within 48 hours, with your order number and photographs of the artwork and packaging. Keep the packaging where possible so we can investigate and arrange collection.

The 48-hour request helps us resolve courier claims promptly; it does not remove your statutory rights if a problem is reported later.

Where goods fail the applicable Consumer Protection Act quality standards within six months of delivery, you may return them at our risk and expense and choose a repair, replacement or refund as provided by law. We may reasonably inspect the item to establish the problem.

Original packaging is helpful but is not a condition of a valid statutory defect claim. Refunds will ordinarily be made to the original payment method within the applicable legal timeframe.

Artwork is intended for indoor display. Follow the supplied hanging and care instructions, use fixings suitable for your wall, and avoid prolonged direct sunlight, moisture and excessive heat.

We are not responsible for damage caused by misuse, unsuitable installation, accidental damage or failure to follow reasonable care instructions. This does not exclude responsibility for an underlying product defect.

For order changes, delivery questions or a return, contact info@allaboutabstract.art or +27 82 557 4162, quoting your order number.

These terms are governed by South African law. Nothing here excludes rights provided by the Consumer Protection Act or the Electronic Communications and Transactions Act. If we cannot resolve a complaint directly, you may approach the Consumer Goods and Services Ombud or another competent authority.

The terms applicable when you place your order govern that purchase.

Trading as All About Abstract

Email: info@allaboutabstract.art

Telephone: +27 82 557 4162

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